Terms of Service

Effective September 12, 2026

These terms govern your use of Hollid. By creating an account or using the app, you agree to them.

Eligibility & Accounts

• You must be at least 13 years old to use Hollid.
• You are responsible for your account and for keeping your credentials secure.
• One account per person; do not impersonate others.

Your Content

You own the content you post. By posting, you grant Hollid a non-exclusive, royalty-free license to host, display, and distribute that content within the app so other users can see it. This license ends when you delete your content or your account.

You may not post content that:

• Harasses, threatens, or discriminates against others
• Is sexually explicit, violent, or promotes illegal activity
• Infringes someone else's copyright, trademark, or privacy
• Is spam, misleading, or impersonates another person

We may remove content or suspend accounts that violate these terms or our community guidelines, at our discretion. You can report content or block users directly in the app.

Marketplace

• Hollid is a venue that connects buyers and sellers of physical holiday goods. We are not the seller of, and are not a party to, any transaction between users.
• All payments are processed in the app through our payments partner, Stripe. Paying or accepting payment for a Hollid listing outside the app is prohibited.
• Hollid charges sellers a 7% service fee on the item price. The fee is deducted automatically at the time of sale.
• Sellers must complete identity and payout verification with Stripe before listing. Stripe collects and holds that information; Hollid does not receive or store your bank details or identity documents.
• Sale proceeds are transferred to the seller's Stripe account, and Stripe pays out to the seller's bank on its own schedule. Hollid does not hold seller funds on deposit.
• Buyers may request a cancellation before an order ships, or a return after delivery. Refunds require the seller's approval in both cases. When approving, the seller decides whether the item must be sent back.
• Approved refunds are returned to the buyer's original payment method for the full amount paid, including the Hollid service fee.
• Only a verified buyer of an item may review it. Reviews are public and contribute to the seller's rating.
• Sellers are responsible for accurately describing items, shipping on time, complying with applicable laws and tax obligations, and honoring the return policy in the in-app Marketplace Guidelines.
• Disputes between buyers and sellers should first be resolved between the parties; we may assist per the Marketplace Guidelines but are not obligated to mediate or compensate.
• Prohibited items include digital goods, weapons, alcohol, counterfeit items, and anything illegal — see the Marketplace Guidelines in the app for the full list.

Acceptable Use

You agree not to interfere with the app's operation, attempt to access other users' accounts or data, scrape content, or use the app for any unlawful purpose.

Termination

You may delete your account at any time in Settings. We may suspend or terminate accounts that violate these terms.

Disclaimers

Hollid is provided "as is" without warranties of any kind. To the maximum extent permitted by law, Hollid and its operator are not liable for indirect, incidental, or consequential damages, or for losses arising from transactions between users.

Changes

We may update these terms. If we make material changes, we will update the effective date above and note the change in the app. Continued use after changes means you accept the updated terms.

Contact

Questions: lorenspoltore@gmail.com